Frequently Asked Questions

  1. Is your shipping service normal?

    Our shipping services are operating normally.

  2. When will my order be shipped?

    Orders will be shipped within 1–2 working days, Monday to Friday, excluding weekends and holidays.

  3. Which courier do you use for domestic shipping?

    We use UPS. Delivery takes 3–7 working days.

  4. How long does international shipping take?

    International orders are shipped by DHL, taking 4–21 working days. Customs clearance may cause delays. Import duties and taxes shall be borne by buyers.

  5. How can I track my order?

    Please contact us by email: EnnyRakus6946@hotmail.com

  6. Can I return or exchange goods?

    Yes. Please contact our customer service for relevant procedures.